Q: How would I benefit from using your recurring donation program?
A: A scheduled giving program frees up your valuable time and energy for other necessary tasks, but still allows you to make the difference you want to make.

Q: How does Straight from the Heart benefit when I use their recurring donation program?
A: Your use of this recurring donation program will allow Straight from the Heart to better estimate available resources for a given period of time. Using this information, more accurate budgets can be created for various programs and projects.

Q: Do I have to give monthly?
A: No. You can give weekly, monthly, bi-monthly, annually, or bi-annually. Simply select the desired frequency in the "Recurring Cycle" drop-down box.

Q: What is a recurring cycle?
A: The recurring cycle is the frequency of your gifts (weekly, monthly, bi-monthly, annually, or bi-annually).

Q: Can I choose how many repeated gifts I want to give?
A: Yes. To indicate how many times you wish to give a gift of the specified amount, simply choose the corresponding number in the "Repetitions" drop-down box.

Q: What are repetitions?
A: Repetitions refers to the number of gifts you wish to give at the specified amount.

Q: Can I choose the length of time that my gifts will be scheduled?
A: Yes. The recurring cycle and the repetitions you've chosen will determine the duration of your scheduled giving. E.g. Sam is giving on a bi-monthly basis (recurring cycle) and has selected 6 repetitions (gifts), so his giving is scheduled for 12 months.

Q: Can I make changes to my scheduled giving?
A: Yes. When you set up your scheduled giving, an account will be made for you with a username and password. This will allow you to make changes to the amount, frequency, and repetitions of your gifts whenever necessary, as well as edit your credit card or banking information.

Q: Will I be the only one with access to my account?
A: Our office staff is able to manage the entire system, but no one has access to your individual information.

Q: What is an e-check?
A: An e-check is an electronic fund transfer, which is taken directly from your bank account using information you have provided.

Q: How can I be sure your site is secure?
A: http://www.itransact.com/info/security.html

Q: Will my personal and financial information be kept confidential?
A: Yes. Once you select submit securely on the second page all you information goes to asterisks.

Q: Can I use a debit card?
A: Yes. When using a debit card, information is entered the same way as when you use a credit card. The difference is, with a debit card, money is taken directly from your bank account instead of being charged to your credit card.

Q: Can I make a one-time donation?
A: Yes. You can make a one-time donation by leaving the "Repetitions" box set at "0."